Refund policy

Refund Policy

Last updated: 21 September 2026

This policy explains when you can cancel an order and when we refund you. It covers both things we sell: promotion campaigns, and digital products such as sample packs and presets. It forms part of our Terms of Service.

Everything below applies to Bangerang Entertainment SRLS, trading as Bangerang Network. To ask for a refund, write to info@bangerangnetwork.com from the address used for the order, quoting the order number.

Promotion campaigns

1. If we decline your track

We review every track before starting. If we decline it — because it does not suit the playlists or audiences the campaign depends on, or because promoting it would breach a platform's rules — we cancel the order and refund you in full within 24 hours of the decision.

You do not need to ask. We contact you.

2. Your right to change your mind (EU consumers)

If you are a consumer in the European Union, you normally have 14 days from the day of purchase to withdraw from a distance contract, without giving a reason.

Our campaigns are services that start quickly, so three things follow:

  • If your campaign has not started, you can withdraw within the 14 days and we refund you in full.
  • If you asked us to start immediately — which is what happens when you provide the link at checkout — you expressly request that performance begins during the withdrawal period, and you acknowledge that once the campaign has been fully performed you lose the right of withdrawal.
  • If you withdraw while the campaign is running, we refund you in proportion to what has not yet been delivered. You pay only for the part already performed.

3. If the campaign is not run as described

What you buy is the campaign, not a number. If we do not run it as described on the product page — for example the placements are not made, the pitch is not sent, or the advertising campaign is not launched — write to us within 14 days of the campaign's end date and we refund the part that was not performed.

The figures shown on product pages describe what campaigns of that size have typically produced. They are estimates, not minimums. A campaign that closes above or below an estimate has still been performed, and no refund or extension is linked to reaching a figure.

You always receive a report when the campaign closes, showing what was done and what we measured, so you can see for yourself what the campaign consisted of.

4. If we do not deliver

If we do not start your campaign within the stated window, or we cannot complete it, we refund the undelivered part in full. If nothing was delivered, we refund everything.

5. When we cannot refund a campaign

We cannot refund when:

  • the link you supplied was wrong, private, geo-restricted or removed, and you did not send a usable one within 14 days of our asking;
  • you or your distributor removed the track, release or profile from the platform while the campaign was running;
  • the platform removed or restricted the content for reasons attributable to you or to your track;
  • the campaign was run as described, but the result fell below the estimate shown on the product page, or the commercial outcome was not what you hoped for;
  • streams, followers or views were later removed by the platform as part of its own clean-up, after the campaign closed.

Digital products

6. How digital products are delivered

Sample packs, presets, MIDI files and other downloadable products are delivered right after payment, through a download link sent by email and shown on your order confirmation page. Nothing is shipped.

7. If a file is missing or does not work

If a file is missing, damaged or will not open, write to us within 14 days of purchase. We send you a working copy, or, if we cannot, we refund you in full.

8. Your right to change your mind (EU consumers)

If you are a consumer in the European Union, you have 14 days from the day of purchase to withdraw, without giving a reason, and we refund you in full.

Because the files are already in your hands, a refund ends your licence: once we refund a digital product you must delete the files and may not use any of its sounds, presets or MIDI files in your productions or releases.

9. Everyone else

If you are buying as a business, or from outside the European Union, digital products cannot be returned once the download link has been issued, except as described in section 7.

For every order

10. How and when we pay refunds

Refunds are paid to the same payment method used for the order. We process them within 14 days of accepting your request. How long the money takes to appear then depends on your bank or payment provider, usually a few working days.

We do not issue store credit instead of a refund unless you ask for it.

To withdraw or ask for a refund, write to info@bangerangnetwork.com. A clear statement is enough; no particular form is required.

11. Contact

Bangerang Entertainment SRLS
Piazza Cavour 9, 80137 Naples, Italy
VAT ID IT10602271214
info@bangerangnetwork.com